Choosing a caterer is one of the most important decisions you’ll make for your event, whether it’s a wedding, corporate function, or family gathering. Great food can elevate the atmosphere, delight your guests, and create lasting memories. But with so many options out there, how do you know which caterer is right for you? Asking the right questions is key to finding a caterer who aligns with your vision and can deliver a flawless experience. Here are the top 10 questions to ask your caterer before you book.
1. What Types of Events Do You Specialize In?
Not all caterers are the same. Some specialize in large, formal events like weddings, while others focus on intimate gatherings or corporate lunches. Ask your caterer about their primary focus to ensure they have experience with your type of event. This will give you insight into their expertise and whether they can handle the unique needs of your event. See what their serving style is. Is it a buffet? Plated meal? Here at Crisp Catering, we serve your guests in a buffet style, making it more interactive and fun.
Why It Matters: A caterer experienced in weddings may offer specific services like cake cutting, while one accustomed to corporate events might excel in buffet or boxed lunch options.
2. Can We Schedule a Tasting?
A tasting allows you to sample potential menu items and ensures that the caterer’s food matches your expectations. Many caterers offer tastings once you’ve narrowed down your options. Here at Crisp Catering, we offer free taste tests where you can try our Paninis, Fries, Soda, and Crepes. While these are our four most popular items, we also have many different options on our menu. But going to a taste test lets you know the kind of quality you would be getting.
Why It Matters: Taste is personal! A tasting is your chance to make sure you love the flavors, presentation, and portion sizes of the dishes your guests will be enjoying.
3. How Do You Handle Dietary Restrictions and Special Requests?
Guests may have dietary restrictions or preferences, such as gluten-free, vegetarian, vegan, or kosher requirements. Ask the caterer if they’re able to accommodate these requests and how they handle them during the event. Here at Crisp Catering, we have many options for gluten-free, dairy-free, soy-free and vegetarian. We know that including all of your guests is important and we are here to help provide options for them.
Why It Matters: Your guests should feel included and cared for. A caterer with experience handling dietary restrictions will have procedures in place to prevent cross-contamination and provide delicious options for everyone.
4. What’s Included in Your Packages?
Different caterers offer different package options. Ask if their packages include items such as tableware, linens, serving staff, setup, and cleanup. Some caterers offer full-service packages that cover all of these needs, while others may only provide the food. Crisp Catering provides full-service catering. We provide the servers, cutlery, and food to help you enjoy a stress-free catering event.
Why It Matters: Knowing what’s included can help you budget effectively and avoid hidden costs. If tableware, servers, or other services aren’t included, you’ll want to plan for these extra expenses.
5. How Do You Handle Event Changes or Cancellations?
Life happens and sometimes plans change. It’s essential to know your caterer’s policies regarding cancellations, rescheduling, or last-minute adjustments. Ask if there are any penalties, deadlines, or non-refundable deposits involved. Most caterers have an initial non-refundable deposit. At Crisp Catering, we give guests the option to change their menu, and guest count up to two weeks before their event. We want to make sure your day goes perfectly smooth.
Why It Matters: Flexibility is key, especially in unpredictable times. Understanding these policies can prevent misunderstandings and give you peace of mind should you need to make changes.
6. Do You Have a License and Insurance?
A reputable caterer will hold a valid business license and liability insurance. These are essential to protect both you and the caterer in the event of any issues. Licensed caterers follow health regulations and have policies for food safety. Many venues in Utah also require the catering company to send that to the venue beforehand.
Why It Matters: A licensed, insured caterer is more likely to operate professionally and safely. Insurance also protects you from liability if something were to happen at the event, like an injury related to food service.
7. Can You Provide References or Reviews?
Ask for client testimonials, reviews, or references. Most reputable caterers have a portfolio of reviews on their website, social media pages, or event planning platforms like The Knot, Yelp, and Google. Some may even have professional reviews in local publications. At Crisp Catering, we are 4.8 stars from over 170 reviews on Google and plan to continue to rise.
Why It Matters: Client feedback provides valuable insight into what you can expect. Reading reviews or speaking with past clients gives you an honest idea of the caterer’s reliability, service quality, and responsiveness.
8. How Do You Price Your Services?
Caterers may charge by person, by dish, or by an hourly rate. Ask for a breakdown of their pricing structure and whether it’s flexible. Most caterers also charge for additional services, like staffing, gratuity, or travel fees, which may not be included in the initial quote. At Crisp, all of our food is priced per item, and per guest making it easier for you to see if your budget fits within our price range.
Why It Matters: Understanding the pricing structure helps you avoid surprises and ensures the caterer fits within your budget. Transparent pricing lets you prioritize your spending and plan effectively.
9. What Is Your Staffing Policy?
The number of staff at your event will affect service quality and flow. Ask your caterer how many servers, bartenders, or chefs they recommend based on your guest count and menu. You’ll also want to know if the staff will handle all aspects of service, from setup to cleanup. Crisp Catering Services provides their servers based on guest count and food items. We know how many machines we need for each item and what that all looks like.
Why It Matters: Understaffed events can lead to long waits and missed details. Ensuring your caterer provides adequate staffing will give you peace of mind and ensure guests are well taken care of.
10. What Will the Setup and Cleanup Process Look Like?
The logistics of setup and cleanup are essential to a smooth event. Find out if the caterer’s team will handle these tasks and ask about their process. This includes when they’ll arrive, how long setup takes, and if they’ll stay to clean up after the meal. We typically call our clients two weeks before the event and go over all food logistics so that the client feels ensured we will execute their day with ease.
Why It Matters: Understanding the setup and cleanup plan helps you coordinate with other vendors, like your venue and event planner. You want to ensure that everything runs seamlessly and that the venue is left in great condition.
Choosing the right caterer can elevate your event, creating an unforgettable experience for you and your guests. These ten questions to ask your caterer are designed to help you find someone who meets your needs and aligns with your vision, from the menu to the service. By asking these questions, you’re not only protecting your investment but also ensuring that your special day will be executed smoothly.
Remember, a great caterer is more than just a food provider; they’re an essential part of your event team. The right catering partner will bring expertise, creativity, and a commitment to making your event truly special. So don’t be afraid to ask questions, discuss your vision, and make sure you’re entirely comfortable before booking. After all, your celebration deserves nothing but the best!
